 the watch has stopped working, the hands for the day, months and years has came off. Once I pull the the clock click and push it back again, the clock turns for about three minutes, and stops. As I explained to a one of your personnel via email; No damage has been done to the watch by any third party or myself, as the watch is still in excellent condition with no dents or scratches, though there are some creases on the leather strap, as I like to tighten the watch on my wrist. 