Dear Sir/Ma’am,
Here I send you this email to explain the issue on the watch, so y’all get the big picture. The watch’s indicators seem to be loose and move freely every time I move my hand. I have sent you an email  last week about the issue, however I did not hear back from y’all. I believe this watch is broken and you need to be replaced.
Thanks for your help.
 
Haider  Al-maliki
