The watch is losing time, and also stops, even with winding up between 35 and 40 times it lasts no longer than 12hrs after winding then it stops.

The watch has a clicking noise when winding every 4th 5th turn of the mechanism. I have followed all instructions, which have been provided via email, however, unfortunately this has not prevented the watch from losing time or stopping on a regular occurance. The instructions, which are provided explain the watch should lose on average 30 seconds a day, however, it is impossible to see how this can be, when the watch stops during a 24hr period. 

when posting the watch back i will enclose everything which was sent to my partner, which includes the warranty card.

                                                                                                                                                                                  