My order number is T72310- The band cannot be adjusted on the watch even by a professional watchmaker. Please install the band on the watch.

I'm having band issues. I have been in a dialog with your people about replacing the band from the original leather to the steel band. As I am seeing it, does the holes not align with the pins in the band. However your people are telling me, that it should fit, because there is only one type of case   band for The Sao Paulo. I was told by mail, that you wanted to help me attach the band for free, as long as I pay the delivery. I have attached the mail in the package aswell.