{G-Card}
To who it may concern: My order number is T15967. The crown doesn't work properly. I cannot move the hands between 11 and 2. Please repair or replace accordingly.

I called your contact number and was told to send an email with a video of the problem with my watch.
My watch (Order number T15967) was ordered on November 13, 2019, delivered on November 18, 2019 and was given to me as a Christmas present on December 25, 2019. I have worn the watch about 12 hours a day since December 25, 2019. It stopped working about 2 weeks ago and I contacted your Illinois office today.

I sent a  video to the Illinois office. I was told by the Tufina watch office to send the watch back to the manufacturer for inspection. If it is a manufacturing defect, rest assured that the whole mechanism will be replaced with a brand new one. The original warranty card will be sent to Germany with the watch.

Thanks.
Philip A. Fontenot
810 S. Buchanan Street
Lafayette, La. 70501
(337) 354-5256 - cell
