Can't find the information in the the dropdows so I will write down the rest.

Lady Butterly Theorema
Reference Numer: GM-120-2
Case Color: Gold
Dial Color: Gold

My order number is T42614 - The watch makes a cracking noise while I wind it up. No matter how much I wind it, I can't wind it fully, because the spring makes a cracking noise and unwinds a little every time I hear the noise. Please replace/repair accordingly