My crown on the watch popped off. I do not know why this happened, I have taken care of this watch very well. And absolutely love it. It should be stated that the watch is applicable to time incorrections after even one day. I went to adjust the time and the crown came off. It came off as if whatever was holding it together was no longer there. It simply slid off entirely. The watch will work from time to time but outside of that the clock is also frozen ever since. 

I do not remember my order ID as I had bought this watch several months ago online. And deleted the payment information that I received at my email after the watch itself arrived at my home. I still have the box, and all of the cards with it. 