The clock hands stopped working and it was impossible to pull the crown from the click 0 to the click 1, because the crown was kind of blocked. Therefore, it was impossible to turn or change the position of the clock hands. I brought the clock to a clockmaker that found a broken piece inside the case blocking the gearwheels. I attached with the tape the broken piece to the paper bag within the package that I sent you. Moreover I circled the broken piece with a marker line, thus you can quickly find it once the package will arrive to you.