{G-Card - #T21406}
I contacted you the very day we received the watch (March 5/20) as it would not stay wound and keep time. I emailed and received a response with instructions.  The instructions DID NOT match what was in instruction manual.  My manual said to wind watch counter clock wise and I did so many many times as it was not working and keeping time at all. When I received email it was noted the instruction manual I had was WRONG.  I should be winding watch clockwise.  I did that and it was a lot better but still not keeping time accurately - off by approx 3-5 minutes too fast.  Also would only keep time for approx. 12 hours before stopping.  My son wore watch for 2 hours.  When he went to wind it up again the side crown clasp now appears to be missing a screw or is just loose as it is not secure and moves around.  My concern is something happened possibly when we were winding it INCORRECTLY because we were given the wrong instructions and possibly damaged it.  I do not feel this is our fault.  We were only following the instructions given and after it was not keeping time I immediately contacted you.  I also contacted you to ask for a longer strap as the strap on it is way too short.  The delay in returning the watch is due to COVID19.  