My order number is T10939

The watch was purchased online on April 9,2019, it arrived on the 12 of April. The box was cracked. I have sent the picture to Kristi at your office the very next day. 
I have noticed that the watch works only when manually wound. If you put it in the winding box its not winding its self as It should. I believe that the watch has mechanical problems. Perhaps due to the impact it absorbed by the cracked packaging.  

I would like a refund for the watch, due to not working properly. I am not interested in any exchanges.
Please let me know when you receive the watch and how soon I can expect a refund.

Regards,

Michael Ciupinski
