Hello,

While I turn the crown the hands move, as soon as I stop turning the crown the hands no longer turn.
The watch has neither fallen nor taken apart.
That I need to do ?

Dr A.Krasniqi

Hi Dr. Krasniqi,

Thank you for your quick answer and video.
Please make sure that you are winding the watch in position A. This means you have not pulled the crown in position B to adjust the time. 
If this is what you are doing and the issue persists please follow the instructions on how to return the watch to the manufacturer in Germany, with whom you have a two years warranty.  If it is a manufacturing defect, rest assure that the whole mechanism will be replaced with a brand new one for free.
Please follow the instructions below:
How to Return to Germany for Warranty Service.

Step 1.
http://rma.theorema-watches.com/
Fill this format sheet to your best knowledge trying to explain what the problem is at the empty box at the bottom of the form.
---MESSAGE INSIDE THE FORM->>> [My order number is T16259-  The watch is wound but doesn't work anymore. Please replace/ repair accordingly.]

Print the form, and put it inside your package. Don’t forget to submit the form online.
 

Step 2.
Make a copy of your warranty card for yourself put the original inside keep copy for you.
 

Step 3.
Pack the watch as carefully as possible. 
 
Step 4
Write “Return for warranty” on the outside of the mailbox/envelope. Mark it as return as well on the post paperwork/documents.
 

Mail to:

Enis Tufina
Suedliche Muenchner Str. 24
82031 Grünwald  
Germany
  49 89 96991804

Step 5
VERY IMPORTANT
To avoid the package being blocked by the German customs, please ship only with a standard tracking shipment of your local postal service (No FedEx, no DHL, no UPS…) The watch must be declared for repair on the customs declaration form.
 
Please Note:
Tufina is not responsible for products lost or damaged during shipment.
Give them few days to sort your package out after delivery. 
It takes 1-4 weeks to repair and retest a watch before shipping it back.
 

Thank you,
Peter- Tufina Care Team




On Thu, Jan 28, 2021 at 5:45 AM Avdulla KRASNIQI <krasniqiavdulla@gmail.com> wrote:
Hello,

While I turn the crown the hands move, as soon as I stop turning the crown the hands no longer turn.
The watch has neither fallen nor taken apart.
That I need to do ?

Dr A.Krasniqi

Le 28 janv. 2021 à 02:38, Tufina Watches <info@tufinawatches.com> a écrit :

﻿
Hi  Dr A.Krasniqi ,

Thank you for reaching out. I will try my best to assist you.
We are very surprised to see this!
Was the watch dropped or bumped recently?
It is hard to tell on your video, is the watch fully wound until the crown cannot rotate clockwise anymore?

Kindly update us so we can assist you further,
Many Thanks,
Peter- Tufina Care Team 

---------- Forwarded message ---------
From: Avdulla KRASNIQI <krasniqiavdulla@gmail.com>
Date: Wed, Jan 27, 2021 at 9:10 AM
Subject: theorema watch
To: <info@tufinawatches.com>


Hello,

like discussing I am contacting you to inform that the watch has not worked for 2 -3 days. The hands of the clock do not move
Best regards


Dr A.Krasniqi


-- 
Tufina LLC

Tufina Watches / Official 
info@tufinawatches.com

Tufina LLC 
1 (773) 683-3142 
www.tufinawatches.com

Facebook  Instagram  Youtube  Pinterest 
Afficher le contenu cité
On Thu, Jan 28, 2021 at 5:45 AM Avdulla KRASNIQI <krasniqiavdulla@gmail.com> wrote:
Hello,

While I turn the crown the hands move, as soon as I stop turning the crown the hands no longer turn.
The watch has neither fallen nor taken apart.
That I need to do ?

Dr A.Krasniqi

Le 28 janv. 2021 à 02:38, Tufina Watches <info@tufinawatches.com> a écrit :

﻿
Hi  Dr A.Krasniqi ,

Thank you for reaching out. I will try my best to assist you.
We are very surprised to see this!
Was the watch dropped or bumped recently?
It is hard to tell on your video, is the watch fully wound until the crown cannot rotate clockwise anymore?

Kindly update us so we can assist you further,
Many Thanks,
Peter- Tufina Care Team 

---------- Forwarded message ---------
From: Avdulla KRASNIQI <krasniqiavdulla@gmail.com>
Date: Wed, Jan 27, 2021 at 9:10 AM
Subject: theorema watch
To: <info@tufinawatches.com>


Hello,

like discussing I am contacting you to inform that the watch has not worked for 2 -3 days. The hands of the clock do not move
Best regards


Dr A.Krasniqi


-- 
Tufina LLC

Tufina Watches / Official 
info@tufinawatches.com

Tufina LLC 
1 (773) 683-3142 
www.tufinawatches.com

Facebook  Instagram  Youtube  Pinterest 


-- 
Tufina LLC

Tufina Watches / Official 
info@tufinawatches.com

Tufina LLC 
1 (773) 683-3142 
www.tufinawatches.com

Facebook  Instagram  Youtube  Pinterest 

Hi  Dr A.Krasniqi ,

Thank you for reaching out. I will try my best to assist you.
We are very surprised to see this!
Was the watch dropped or bumped recently?
It is hard to tell on your video, is the watch fully wound until the crown cannot rotate clockwise anymore?

Kindly update us so we can assist you further,
Many Thanks,
Peter- Tufina Care Team 

---------- Forwarded message ---------
From: Avdulla KRASNIQI <krasniqiavdulla@gmail.com>
Date: Wed, Jan 27, 2021 at 9:10 AM
Subject: theorema watch
To: <info@tufinawatches.com>


Hello,

like discussing I am contacting you to inform that the watch has not worked for 2 -3 days. The hands of the clock do not move
Best regards


Dr A.Krasniqi


-- 
Tufina LLC

Tufina Watches / Official 
info@tufinawatches.com

Tufina LLC 
1 (773) 683-3142 
www.tufinawatches.com

Facebook  Instagram  Youtube  Pinterest 

