Issues she has with the watch: 

1. Her boyfriend winds the watch and wears it everyday, for more than 10 hours a day. He goes to bed he takes watch off, when he wakes up (7-9 hours later) before going to work the watch has stopped and it should not stop. It should be with power reserve. So the watch is not maintaining power reserve, as the Florida states on the manual up to 42 hours. 

2. Above the month dial above the 1 there seems like there is a very fine hair on the back of the glass and specks of dust to the right of the date. 

3. The clasp has sharp edges that cut him on the wrist. He wants a clasp with smoother edges. The clasp the watch has right now the metal is not finished well and scratches the customer's wrist. 

-I TOLD HER that there will be no refund. 
-- I told her if the watch has mechanical issues from the manufacturing and not the customer fault, they will fix or replace it depends what the watchmaker will say. 
--- I told her that the hair can be cleaned and the dirt spots be removed. 
---- I told her to write that the clasp metal is not finished well and it scratches his hand, so the watchmaker can have a look at it. 

