This watch presented as a gift & sadly upon opening the dial fell off & not what is expected of this watch or any of its kind,if allegation is made towards me having dropped or damaged the watch then surely physical marks should be present on thewatch and can assure not the case.Rather dissappointed with the poor quality of watch delivered & not what is expected from your reputed company in delivering.I would expect you to retrieve why this has occurred and ensure such instance does not reoccur in the future.Expect your earliest replacement of the same.