I received the watch and the minute and hour hand wheel came loose in the watch face after only trying on twice. The watch has not been worn. It was only tried on twice for a total of a few minutes. Initially I did not like the clasp and wanted to return and your team sent a video on how to work the clasp and upon trying the watch on for the 2nd time I noticed the gears were loose. Again, I did not wear the watch. I have taken photos as proof of no wear or tear damage on the watch. The watch was broken on arrival. Thank you. 