The watch was purchased as a X-MAS gift but it was not working.  I read the instruction but no starting instructions were included with the original instruction. I sent the watch to the factory per the instruction because I knew it would be best as water testing and air contamination is important and I feel that instead of me paying for that, again, the watch should have been quality inspected before it was sent out, when the watch was originally purchased by LA Henrietta Brinson Langford.  The watch was returned to me in the same packaging it was sent to the factory in (with my additional bubble wrap) and the watch still is NOT working.  The watch is new and in the condition I received it in. I would like a refund send to my wife as I have been attempting to have the watch started and or repaired by the manufactures with out success.  This has taken far too long for this to be a white glove, hand crafted fine jewelry piece from a business that has beginnings in the 1800's.   