My order number is T18167 - The right crown is not fully engaging in the open position - Please repair/replace accordingly.

This problem has been present since day 1 of ownership, but not to the extent it is in now, where winding the watch is requiring too much pressure on the crown, hence my request for support.

I had suspected that maybe this was just how the watch functioned, but now that I cannot manually wind it, I know it is/was a problem.

I would rather the manufacturer rectify the issue instead of any local watch smith as my first approach as this is one of my favorite time pieces.

Never dropped or bumped.  Only worn a hand full of times, and always stored in the box and wound regularly.

I had sent a video to Tufina showing the problem as requested.
Reference # is 3012-1 (not available in drop down above).

Thank you,
Lennil Pais