Dear Tufina Customer Services,

Last March 3, 2025, I ordered a Teorema Marco Polo GM3005-7, which seems very unique design and great. But, The watch did not run right after Christmas day. For several days I wore the watch to wind up, but the second hand does not move. I have contacted your Tufina Care Team. According your instructions, I also carelly winded up a couple of times. However, it stopped and does not move at all. 

Sincerely,
Hokwon Cho