i purchased a watch from you guys and i see there is a 2 year warranty that comes with the watch. i just wanted to know how to go about it. i ordered it for my partner as he is very fond of your watches and was very happy to receive his 2nd one from you guys. 

Now there’s a slight problem which he and i are u happy about as it’s good money spent on it. Firstly the outside of the watch has a piece on it and it arrived loose but i told my partner to be very careful which he has been, however it has come off. 
Secondly there’s wear n tear on the straps and lastly the wind up inside the watch has stopped working. He looks afters the watch and wears it on occasions. 

We are not happy as mentioned before he is very fond of your watches and it’s not cheap either. I would love to purchase more in the future. If someone could get back to me asap letting me know how to go about it i would be very grateful.  