I contacted you in May 2013, (2 months after receiving the new watch) to say that the watch was not keeping time and you responded with instructions. In September 2013 I returned the watch to you to look at and you returned it to me about 2 weeks later however, you had said that a new watch was being sent over... I was happy to use it for a while but the same problems continued to exist.

Now the watch has completely stopped working. The winder will not work on anymore and the buttons to change date and day do not work either. In short this watch has completely failed.  

I am very dissappointed and unsatisfied with this outcome and I now insist that you either send me a new watch or re-imburse the money that I spent on the watch originally. At this time I would prefer the full refund.