Dear Tufina Representative,

I placed my watch in my watch winder after I wound it and it stopped working.  I raised the watch winder up to 1,000 turns per day both clockwise and counter clockwise in a day and it randomly stops  running.  I have an identical Macau watch that I wear casually and it has never stopped running in my watch winder.  The automatic winding mechanism is not working properly because the half circle winding weight visible from the back of the watch always swings freely in either direction even after being manually wound.
My other Macau watch winding half circle weight spins freely in one direction and more slowly in the other direction as the weight to turn builds up.  Your representative's last Email said you would replace the watch if a manufacturing defect is found - while the watch stops randomly the problem can be seen by observing the watch winding half circle weight.  Please replace the watch.  Looking forward to your response.  Sincerely, Mark Tomick