As stated in my complaint, after my partner wore this watch for one day the strap detached from the watch itself causing it to fall to the floor, it now no longer works due to this fall. The watch was treated with complete care and there was no reasoning for the strap to become unscrewed from the watch. We have been able to reattach the strap but are extremely anxious of this happening again. 
Kind regards madelaine burkinheath 