{G-Card}
13 december 2018

 
Enis Tufina
Ringstr. 18
24647 Wasbek
Germany

Dear to whom this may concern at Tofina. 
Earlier this year i bought a watch on the 02.04.2018
For my husbands birthday.

When i recieved the watch 06.04.2018 we opened the box and mmediately the top part, near the quartz movement had fell off without even wearing it. We  sent back May 2018 the watch and got a repaired back. When i received the repaired one for my husband to put on the dial and movement stopped working.

We went on holiday and came back recently to find it to have had stopped working.
I am extrenely dissapointed as i adored the watch, however the service and maintanance of the watch is absolutely terrible. I am not wasting anymore time repairng the watch. 
I would appreciate it if a refund was given, if this isnt possible i would like for a new watch to be given however, i would highly appreciate if the watxh was in FULL WORKING order. 
The watch isnt cheap. They are beautifully designed but break apart the minute you touch them.

I would be greatful if you could look into this, and could get back to me.

Im sorry for the inconvenience, however its not nice purchasing a watch which my husband loved and for it then not be in working order, its dissapointed and has let me down.

Thank you,

I hope to hear from you soon.
     
Please email back with a response to what you can do or call on this mobile number 00 31 623860028.                                      
                                            
Kind regards,                                   
                                                                                     Ghughusj Malakbaba