I hope this message finds you well. I am writing to inform you about an issue with the watch I purchased. Over the course of two days, the watch has repeatedly stopped working and required several taps to restart. Additionally, the watch is not keeping accurate time, as it frequently runs ahead by several minutes.

I believe there is a mechanical defect with the watch, and I kindly request a replacement with a new, fully functional one that has been thoroughly tested for accuracy.

We have already communicated with you via email and WhatsApp, and you requested that we return the watch for a refund. Please confirm that we will be compensate