 I am writing to bring to your attention a minor issue with the recent purchase of a watch from pionier. Upon closer inspection, I noticed that one of the screws on the back of the watch is not properly attached, which has resulted in the watch not functioning as intended.

As a valued customer, I wanted to bring this matter to your attention and seek your assistance in resolving the issue. I believe that the quality and functionality of the products offered by pionier are of utmost importance, and I have always been satisfied with my purchases in the past.

I would appreciate it if you could arrange for the necessary repairs to be made to ensure that the watch functions properly. I can attach photos via email if necessary for your reference. Please let me know the next steps to take in order to have this matter addressed.