[G per email 11-06-15]
I followed yhe instructions:
- I wind the clock clockwise
- T set the time but the wheel did not start to turn.
- I shaked the clock slightly with the same result - nothing.

The mechanic wheel at the bottom on the front did not start to turn.
The seconds pointer don't move to turn at all.

Can you make it go and send it back to me please.