[OHNE Angabe  --  G 28.11.2013]
Theorema men's Casablanca watch - brown strap, gold case and black dial
The watches clasp, that covers and protects the winding dial, does not close at all over the winding dial. So when worn it is constantly flapping about and this flapping metal clasp has actually physically harmed my partner, as it dug in to the skin on his arm. 
 
I suspect the reason for this happening is that the clasp is completely worn out because my partner has to constantly open and close the clasp to wind the watch up daily in order for it to work, because there needs to be a constant sate of tension in the springs to keep the watch ticking. 
 
As I only received the watch around the 15th December 2013 which was only six months ago this should not be happening to a fairly new designer watch. My partner has to constantly change the time as the watch just randomly stops working. If I knew that my partner would have to continuously wind the watch up, up to four times a day, to even get it to work I would not of wasted my money on your expensive product.
 
Is this normal with your watches? Do you usually have to wind the watch up up to four time a day to get the watch to even work? How long will it take to fix or replace? If you fix it how do I know that this will not happen again? When am I likely to get it back?