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Good morning.
I am emailing you'll in reference to Order number T18924
Originally ordered by my wife Natasha Williams on December 12, 2019.
Wearing the watch, I realized that the time was somewhat dragging. In other words i would set the time and within an hour the time Piece would be about 15 minutes behind.
My wife Sent the watch back to Germany April 21, 2020 After numerous emails and phone calls regarding the time not remaining stable. Finally after three months of Unsatisfactory communication, which I'm to willing to attribute to the Global Pandemic we were, and are currently Experiencing, the time piece was returned to us on July 27, 2020 with a repair slip stating that the clockwork was replaced and the power reserve was tested. Excited, as one can imagine, I carefully read your instructions and followed them Precisely. Only to realized that the watch was not working. I Called your U.S. office and spoke to Erica who was kind and understanding. Please be advised that i really love this watch. This gift holds a very special place in my heart. We are not asking for a refund on the watch but we will expect you to handle the shipping cost this time around. We are However asking that you send an entirely new watch. I've read your reviews, and they were all outstanding which lets me know that i have Received a defected piece which is always an Unfortunate possibility.
I look Foreword to your timely and Favorable response as we rectify this matter together. I can be Contacted by email at Pastorrbutler@gmail.com or by phone at 347.362.9298

Thank you
A proud New Member of the Tufina Family
Mr. Robert Butler