Hi team,

[My order number is T67987 - Two of the dials/hands have fully come off the center and the strap doesn't seem quite right, the watch also doesn't wind.]

Cause:

Dropped from a height whilst putting it on my wrist.

Theorema GM-101-15 Blue
https://tufinawatches.com/collections/casablanca/products/casablanca-theorema-gm-101-15

Address:

11 Francis Road
Wallington
SM6 9AS
United Kingdom

Kind regards,

Ian