My order number is T49169- and the watch is a Theorema Macau with white screen, blue dials, black leather bracelet and came in a black box. The watch was not dropped or bumped. It was a gift for my husband and he absolutely loved it and took great care of it so he was awfully sad when he noticed it.
The watch has stopped working and before stopping it was gaining a few minutes ahead every 2-3 days. The round dial that allows to set the time got stuck too.
One of the hours has fallen off. Please replace/ repair accordingly.

