I have received the wach on the 20th of October, Brought as a birthday gift. On the 27th of October as gift was opened when the wach was wind clockwise didn't start working.After asking advice from you and going through the video instructions still same result. I consider that is best if you check the wach and will really appreciate. It's a very beautiful wach and i really hope to have it back in working condition. 
My order number is T30862- Even fully wound, and the watch doesn't work.  Please replace accordingly.
Regards, 
Angela Catalina 

