Hello,

My name is Anna. I bought a Theorema watch as a present for my partner in November 2012, the reference number is T 3008, date 18/11/2012, model is Damascus Diamond. The problem is that today when my partner wanted to change time and pulled a main winding knob, it fell out. I saw him doing it, and I am sure that he didn't apply any force to it, just pulled it gently. We don't think that it was supposed to come off completely, as it never happened before. The watch has only been worn occasionally and handled with care. We have a 2 year guarantee for this watch and would like to exchange it please.

Kind Regards,
Anna