Hello! Our order number T10785 . We got the clock on April 10th.  checked they worked.  put them back in the box and didn't touch them anymore.  May 1 got them to give my son-in-law for my birthday.  You ruined our holiday!  They did not work.  They called on Christie's phone number +7736833142.  She gave instructions.  We told her that we had already done everything, but the clock does not work.  She said she needed to contact the manager.  And she didn’t answer any more until we got through to her.  She said that they would call us back from your company, but nobody called me back.  As a result, we received from her address only on June 24.  You have a terrible service.  we did not receive any excuses and reasonable explanations! So: 1. We demand a refund to the card with which we paid for the order, because you showed yourself to be an unworthy company with terrible service and unfair return terms.  You do not have confidence in the quality of the goods.  2. We do not need a repaired watch.  If you send us a watch, we will make an examination.  3. Pay all additional expenses to our bank card.  4. I am sending you a clock, a copy of my complaint, a copy of a bank card, a copy of a receipt for sending.  I would appreciate if you still contact us by phone.  Good luck!