Dear Mr./Mrs,

 I bought a Theorema 101 Casablanca GM watch from you on 28th of August. I regret to inform you that the number markers peeled off. It seems like to me that the quality of the watch does not match the description you advertised on your website. As a lover and collector of good-quality watch, I am utterly disappointed.

I am returning it to you with my servant, along with the bill and warranty. I would like to request either money-back on my bank account no. SK81 0200 0000 0005 4424 5022  or replace by a new watch. Candidly, I do not think repair of the watch will solve my problem since sending the watch to Germany every time something is broke will cost me a fortune.
As claimed on your website, you are embracing client-oriented service, I would appreciate your professional approach in this matter. 