There was a long delay in getting the watch which was frustrating as it was a Xmas gift for my partner however we were disappointed as the watch wasn’t what I expected. The dial was a lot smaller than expected and didn’t look as nice as it did online. I have agreed with your company to swap the watch for the Hawaii GM514-4 

We have been awaiting a response from you regarding the possibility of swapping the watch and received an email dated the 14th January 21 saying a manager has authorized the exchange based on us paying the shipping cost when it arrives this end.

I have now sent the watch back to you and it’s on route could you contact me ASAP to let me know when I can receive the replacement watch.

Regards 

Crina