I refer to the e-mail from your director:

> Date: Tue, 19 Feb 2013 18:53:46 +0100
> From: etufina@gmx.de
> Subject: Re: RE: Broken watch.
> To: iversen_michael@hotmail.com
> 
> Dear Michael,
> 
> sorry but I think that the glas is broken.
> 
> Please send your watch to the following address:
> 
> Thomas Bressous
> Theorema
> Gutenbergring 22
> 22848 Norderstedt
> Germany
> 
> VERY IMPORTANT !!!
> Please fill in the table below carefully!
> 
> http://theorema-watches.com/rep/contact/
> 
> Fill in the DEFECT DESCRIPTION box the reason you are sending the watch back and describe the problem clearly.
> 
> Your package will be processed faster if we know the actual problem!
> This information is very important not only for us but even for you.
> We sell hundreds of watches every month and it is not easy for us to solve the eventual problem without the information above.
> 
> If you don?t do so, packages may be delayed ...up to 6 weeks.
> We do this job for a long time now, and we know how it goes, and be sure that everything will be fine.
> 
> Thank you for your understanding and please dont worry.
> 
> Enis Tufina
> Company Owner
> Ringstr 18
> 24647 Wasbek
> Germany
> 
> Tel : 0049 4321 203 8176
> Mobil : 0049 176 222 41 307
> Fax : 0049 4321 55 77 74
> email: etufina@gmx.de

> > Betreff: RE: Broken watch.
> 
> > 
> > Hi Enis,
> > I am sorry, but I do not agree upon this statement.
> > If you check the attached screenshot you will find that the part I am
> > talking about simply just fell off the watch, making this a warranty issue.
> > I was sitting in a couch watching TV when the part suddenly fell off. I
> > did not notice it, before I moved my arm and the clock sounded like a tingle
> > bell.
> > There is no noticeable scratch or anything like that on my watch. It is
> > almost mint.
> > I must also mention, that I work with computers for a living and the watch
> > has under no circumstances been punched or brushed in anyways.
> > So please check the screenshot and get back to me as soon as possible.
> > Cheers,
> > Michael
> > > Date: Mon, 18 Feb 2013 19:38:25 +0100
> > > From: etufina@gmx.de