Owner: Maruf Aripdjanov
Watch Model: Theorema Monaco Diamond
Reference: T3006
Warranty Date: 25/11/2012

Hello,

I am thoroughly enjoying this Theorema Monaco Diamond watch and I am happy with my purchase. However, the watch has 2 defects which I would like to be repaired as part of 2-year warranty:

1. The watch is not working now. It started few days ago that it began lagging behind and did not keep the correct time. I started spinning the mechanism and it worked after that but stopped again after few minutes. Currently, it stopped working at all. If I spin the mechanism, it works for few minutes and then stops, and then works again thus keeping the wrong time. I have to either keep spinning the hand-winding mechanism or shaking it. If you could please look into the mechanism within the watch and repair it.

2. There is a scratch on the glass on top left hand side. The watch booklet says the glass is scratch-free but it somehow got damaged. If the warranty covers this scratch too, I would appreciate if you could repair/replace the glass.

Thanks a lot for your help