 My order number is T13017. The hand inside the watch broke, came out of its socket and at the beginning it bent  but the mechanism stopped.  Please repair or replace accordingly.]

 I first encountered is that the hands do not show real time, then I went to wind the clock system to keep working, then I noticed that the big hour hand is bent and does not move, while the smaller hand showing the hours moves normally  clockwise and counterclockwise, however, I realized that the whole mechanism stopped, then I went to see the card for your info center, and I found a page on the web but I did not find any email there, then I remembered that I have you in gmail  contact!  I usually keep the watch in the original box as it came, I don't wear it all the time only for special occasions, so I know that it didn't fall on the floor or something like that!  probably some mistake in which you will see that I am right!Kind Regards