Hi, I sent this watch to you to have the hands aligned, black button clasp/covers tightened as they flapped about when you move your hand. I tried tightening the screws but it did not help. 
When the watch was returned, the hands were now perfect but the clasps had not been looked at because the screws were not changed/new and the clasps still moved around. 
Unfortunately, even worse, the watch strap was now unlinked/open, unbearable.
It looks like a pin is missing? I can't see that this happened during shipping because the box was undamaged and there was no loose parts in the box.
I have been told to send it back, for the strap to be reconnected and the screws replaced and tightened so the clasps don't move around. 
Kind regards,
Michael Brandon