I am returning the watch for a full refund.  The product is in original packaging and the watch has not been worn.  The holes in the watch band are perfect along with the rest of the watch - I have taken pictures as recommended of a) the watch, b) the case, c) the boxes, d) the warranty card and paperwork etc. 

1) The watch band is way too small for my wrist.  I was offered a larger band, which was of interest, until I realized the watch had stopped working. 

2) I own several watches and switch them out regularly.  I am not interested in a watch that I have to continually reset the date, time etc. so this watch doesn't work for my lifestyle. 