I ordered this watch by using the sort option on your site = Automatic filter. This watch kept coming up as I shopped = its lovely. This is my second Tufina watch as I loved my Pioneer. Sadly I received a manual watch but thought I will try it as its lovely. I wore it for 2 days approximately and wound it several times a day. I could not get it to keep time and was irritated by the winding so I opted to return before the 14 day policy. I love the automatic and it works great! I messaged your CS team and was told it was "heavily worn"? Impossible as I have not owned it very long. I am asking for a full refund or at very least a credit?  