The crown that changes the time, came out of its place . When you put this back into the side of the watch ( I have returned the item with this back in its place) 
when you wind the time on it is not setting the correct time or changing the second time. The hands move but it doesnt set the correct time - therefore not telling the time.

** please note the item has been engraved so i would like the item fixed as apposed to replaced if possible**