Hello, mr. Tufina!

I'm afraid to tell you some bad news about the Tufina watch that I bought last month. It just broke when it fell on the floor when I was taking off my shirt. It was the bracelet of the same watch that came loose. What happened was unexpected. And I tried to wind it but my precious watch is stopped. I am quite disappointed because I appreciate it very much every day and I cannot believe this horrible incident. That's why I come to your company Tufina, to ask you what I have to do to resolve this unexpected incident with my watch. I don't know if the warranty on my new watch covers me or not. I hope to receive your response. I hope to have a hope that is in your hands.