Dear Repair Manager,
This watch is returned for warranty purposes and repair due to a few problems and Tufina advice (Peter). The date dial of the watch is broken and skip a range of numbers, also going beyond 31 and show false dates. The watch also gaining time more than standard of 10 or even 20 seconds a day. Finally, the leather band is loosing colour, despite it is brand new. Further to my communication with Tufina, it is agreed upon to return watch for swapping with a brand new. My request is to swap the watch with an exact same model or if there is any option that I can get same white dial, with rose gold case instead of gold?and same brown leather band. Thanks so much for your corporation and please do not hesitate to contact me if you need anything.